Guide
Shipping
Made after you order, dispatched in three to seven days, tracked to your door anywhere in the world.
Preparation
3–7 days before it leaves
Nothing is strung ahead. Once your size is confirmed, your piece is strung to it, rests one night beside selenite, and is sealed the next morning. Most leave on the fourth day; seven is the outside. You receive the tracking number the day it goes.
Delivery windows after dispatch
| Region | Business days | Service |
|---|---|---|
| Asia | 3 – 6 | Tracked express, signature on delivery |
| Europe | 4 – 8 | Tracked express, signature on delivery |
| Americas | 5 – 10 | Tracked express, signature on delivery |
| Elsewhere | 6 – 12 | Tracked; remote addresses may take longer |
Duties & taxes
Declared plainly
Shipping is included in the price. Import duties and local taxes, where your country applies them, are collected by the carrier on delivery and are not included. We declare the true value and describe the contents plainly, as a stone bracelet. The outer carton carries no branding.
Sending to a hotel: add the guest name and arrival date in the order note and we time the dispatch so the box does not arrive before you.
Questions about a shipment?
Write with your order number. We reply within one business day.
Contact the house