This Shipping Policy applies to every order placed at ordanne.com. The store is operated by Cogniva Technology LLC, trading as Ordanne.
Where we ship from
Every piece is made to order and dispatched from our atelier in China. Nothing is strung ahead of an order.
Where we ship to
We ship worldwide. If your country or territory is not offered at checkout, write to [email protected] and we will arrange it by hand.
Processing time
- Orders are prepared and dispatched within 3 to 7 business days of confirmation. Most pieces leave on the fourth day.
- Bespoke commissions and pieces engraved to order take 3 to 4 weeks.
- If we need to confirm your wrist size, the processing time starts once you reply.
Estimated delivery time after dispatch
- Asia: 3 to 6 business days
- Europe: 4 to 8 business days
- North and South America: 5 to 10 business days
- Africa, Oceania and elsewhere: 6 to 12 business days
- Remote addresses, customs inspection and peak seasons can add several days.
Shipping cost
Shipping is included in the price of every piece. There is no shipping charge at checkout, to any destination. Every parcel travels by tracked express courier with signature on delivery.
Tracking
A tracking number is emailed to you on the day your piece leaves the atelier. If the tracking has not updated for 5 business days, write to us and we will open an enquiry with the courier.
Duties and taxes
Import duties, VAT or GST and any local taxes are set by the destination country and are collected by the courier on delivery. They are not included in our prices and are the responsibility of the recipient. We declare the true value of every parcel and describe the contents plainly.
Damage or loss in transit
If your piece arrives damaged, or does not arrive at all, write to [email protected] within 14 days of the delivery date shown by the courier, with your order number and photographs where relevant. We will send a replacement or refund you in full, including any duties you have paid.
Address changes
Write to us as soon as possible with your order number. We can change the address until the parcel leaves the atelier. After dispatch, changes depend on the courier and may not be possible.
Contact
Cogniva Technology LLC, trading as Ordanne
Email: [email protected]. We reply within one business day.
_Last updated: 12 September 2026_