This Refund Policy is part of our Return and Refund Policy and applies to every order placed at ordanne.com. The store is operated by Cogniva Technology LLC, trading as Ordanne.
When a refund is issued
- A standard piece returned within 30 days of delivery, in the condition described in our Return and Refund Policy.
- A piece that arrives damaged, is not what you ordered, or fails within 30 days under normal wear.
- An order cancelled before the piece is strung.
- An order we cannot fulfil, for example because a numbered stone is no longer available.
How the refund is paid
- Always to the original payment method used at checkout. Card payments are processed by Stripe and refunded through Stripe.
- Where an order was paid by a private payment link, the refund is returned to the same account.
- We cannot refund in cash, to a different card, or to a third party.
Timing
- We issue the refund within 5 business days of receiving and inspecting the returned piece, or within 5 business days of confirming a cancellation or fault.
- Banks and card issuers typically post the refund within a further 5 to 10 business days. If it has not appeared after 15 business days, write to us with your order number and we will send you the refund reference.
Amount
- The full price paid for the piece. Shipping is included in our prices and is refunded with it.
- Duties and taxes paid on delivery are refunded only when the return is due to our error or a fault in the piece.
- A partial refund may apply to a piece returned damaged or incomplete; we will tell you the amount before we process it.
Fees
- No restocking fee.
- No fee for the prepaid return label within the 30-day window.
Contact
Cogniva Technology LLC, trading as Ordanne
Email: [email protected]. We reply within one business day.
_Last updated: 12 September 2026_